Refund policy

Refund and Return Policy

At Seamless we want you to be happy with what arrives. This page explains exactly how returns, exchanges, refunds and cancellations work.

Check your order before you pay

Open the parcel and check the pieces with the courier before you pay. If you do not want the order, hand it all back to him on the spot and pay the shipping fee only.

Acceptance is all or nothing. The courier is carrying the value of the whole order and cannot take one piece back and leave another, so you either take the full order or return the full order. To return a single piece, accept the order and send us a return request afterwards.

How to request a return or an exchange

Message us on WhatsApp on +20 155 775 5244. This is the fastest route and the one we answer first.

You can also email sales@seamlesseg.com or send an Instagram DM to @seamlesseg.

Include your full name, phone number, order number, the pieces you want to return or exchange, and the reason.

How long you have

Returns: within 7 days of receiving your order.

Exchanges: within 14 days of receiving your order.

Condition

Pieces must be unworn, with the original tags attached, in the original packaging, and free of stains, smells or damage. Worn or damaged pieces are not accepted.

How a return runs

  1. You send the request on WhatsApp, email or Instagram. We confirm it in writing, including the exact amount that will be deducted for shipping.
  2. We book the courier. He collects the piece from you and collects no money at the door.
  3. The piece reaches us and is inspected. This can take up to 7 days from collection.
  4. If it passes inspection, the refund goes out within 7 days.

Refunds

Your refund goes back the way you paid. If you paid cash on delivery, we send it by InstaPay to the number you give us. If you paid by card, it goes back to the same card.

The return shipping is deducted from the refund, and the amount depends on your original order:

If your order had free delivery, the deduction covers both the delivery to you and the collection from you.

If you paid for delivery, only the collection from you is deducted.

If the piece is faulty, or we sent the wrong piece or the wrong size, nothing is deducted. The mistake is ours.

We tell you the exact amount in writing before the courier is booked.

Exchanges

An exchange costs the shipping fee only. There is no difference in the price of the piece. The courier brings the new size or colour and takes the old one back in the same visit, and you can open and check the new piece before you hand the old one over.

If a return is not accepted

If a piece fails inspection you can have it sent back to you, with the shipping paid by you, or leave it with us.

Cancelling an order

Message us on WhatsApp on +20 155 775 5244 as soon as you can, with your order number. We can cancel while the order is still with us, which is usually the same day you place it. Once it has left with the courier we cannot pull it back. In that case do not accept it at the door: hand it back to him and pay the shipping fee only.

See also our Shipping and Delivery Policy.